Common Questions
These answers apply to all of our Google Forms add-ons. For product-specific help, see each add-on's own FAQ.
Installing & opening
How do I open the add-on?
Open your Google Form, click the puzzle-piece icon (Add-ons), and select the add-on. It opens in a sidebar panel.
I can't find the add-on after installation
Open any Google Form, click Add-ons in the menu, and select the add-on. If it's missing, try refreshing the page or reinstalling from the Google Workspace Marketplace.
Why don't I see "Open" in the Add-ons menu?
Google controls which add-on options appear in the dropdown. This can vary based on browser, cache, or Google's server-side state. Try:
- Refresh the page (Ctrl/Cmd + R)
- Close and reopen the form
- Sign out and back into Google
- Wait a few minutes after installation
This is a Google Forms behavior we cannot control.
Accounts
The add-on shows the wrong Google account (or says I've lost access)
If you're signed into more than one Google account in the same browser, Google may run the add-on as your default account — the first one you signed in with — not the account you opened the form with. This can make the add-on show the wrong email, display settings or a subscription that aren't yours, or report that you've lost access to the form. Switching accounts from the Forms account menu often doesn't stick — reloading the page snaps back to the default account.
To fix it, do one of the following:
- Make the form's account your default Google account: sign out of all accounts, then sign back in with that account first.
- Sign the other accounts out of the browser.
- Open the form in a separate browser profile or an Incognito/Private window signed in with only the right account.
This is a Google multi-account behavior that affects all browser add-ons.
Can I use an add-on with multiple editors?
Yes. Settings are stored with the form. Multiple editors can access the add-on, but simultaneous edits may cause conflicts.
Devices
Do the add-ons work on mobile?
Our add-ons work in the Google Forms web interface on desktop browsers. Mobile browsers have limited add-on support.