FAQ

Common questions about Form Notifications. For fixes to specific problems, see Troubleshooting.

Getting Started

What is Form Notifications?

Form Notifications is a Google Forms add-on that sends custom email notifications when your form receives a response. You can write branded messages, pull answers in with merge tags, email different people based on the answers, and require approval before anything goes out.

Is Form Notifications free?

It offers a 7-day free trial with full access to every feature — no credit card required. After the trial, a paid subscription is needed to keep using it. View pricing.

What happens when my trial ends?

Your notifications keep sending — nothing breaks for respondents. Editing is locked until you upgrade, and rules that require approval pause (skipped submissions stay visible in the history). See what still works.

Can my school or organization pay by invoice?

Yes. For schools and organizations we can issue an invoice payable by bank transfer, provide a quote for a purchase order, and supply a VAT-compliant invoice. Contact us with your details.

Do you offer a domain-wide license or school discounts?

Yes. A domain license covers everyone in your Google Workspace domain under one annual subscription with central billing — no per-user seats — usually the best fit for schools and organizations. Reduced pricing is available for schools, universities, and non-profits. See the Domain plan on the pricing page, or contact us.

How do I install and open it?

Install from the Google Workspace Marketplace — no separate download. Then open your form, click the Add-ons (puzzle piece) icon → Form Notifications → Start. See Getting Started.

Recipients

Who can receive a notification?

Each delivery rule can send to any combination of:

• A typed email address (plus separate CC and BCC)
• The respondent — whoever submitted the form
• A form field — an email address collected in one of your questions

Add recipients from the To row using + Add, then pick the type. Learn more.

How do I email the person who submitted the form?

On the To row, choose + Add → Respondent. Your form must collect respondent emails (Settings → Responses → Collect email addresses in the form).

Can CC and BCC use the respondent or a form field?

No — CC and BCC accept typed email addresses only. The respondent and form-field recipients go in the To line.

Who do replies go to?

By default, your account's email address. You can override this per notification under Message → Reply-to.

Message & Merge Tags

Can I customize the email?

Yes. Each notification has its own subject and body, edited with a rich-text editor. You can also set a sender name and a reply-to address.

What merge tags can I use?

Any individual question's answer, plus All Answers, Form Name, Response Date, Respondent Email, and Response Edit URL. Learn more.

What if a merge tag points at a deleted question?

It renders as empty text, and the editor flags it as an error and turns the notification off until you fix it — so a broken message can't send.

Conditional Delivery

Can I email different people based on the answers?

Yes. A notification can have multiple rules, each with its own conditions (e.g. "Priority equals High") and its own recipients. Only rules whose conditions match a submission send. Learn more.

What condition operators are there?

equals, contains, is any of, and is empty. For multiple-choice, checkbox, and dropdown questions, conditions match the selected option(s).

Approvals

What are approvals?

You can require a designated approver to sign off before a notification is sent. The approver gets an email with the response and Approve / Reject buttons; recipients only get the email after approval. Learn more.

How long does an approval request stay valid?

7 days. If the approver doesn't respond, the request expires and nothing is sent.

Sending & Delivery

Where are notifications sent from?

From your own Google account — the one that set up the add-on on the form. Recipients see the email as coming from you, with the sender name you choose. The one exception: for approval rules, the final email after sign-off is sent from Skyfield's mail servers. Learn more.

Is there a sending limit?

Two apply. Because notifications send from your Google account, they count against your account's daily limit (about 100/day on personal Gmail, 1,500/day on Workspace). Form Notifications also caps sends at 500 per form per day as a safety limit. Learn more.

Why didn't a submission send an email?

Usually because the rule's conditions didn't match, or the only recipient was a respondent or form field that didn't supply a valid address (those are skipped by design). See Troubleshooting.

Permissions & Privacy

What does Form Notifications need access to?

• The current form only — to read its responses and questions
• Sending email / external requests — to build and deliver your notifications
• Triggers — to run when a new response is submitted
• Your email address — to identify your account

What happens to my form data?

Response data is sent to our service to build and deliver each notification (and to handle approvals). See our Privacy Policy for how data is handled and retained.

Still have questions?

Check Troubleshooting, our Common Questions, or contact us.