Troubleshooting

Fixes for the most common Form Notifications issues. Still stuck? Contact us.

My notification didn't send

Work through the rule:

• Is the notification turned on? (It turns itself off if it has validation errors.)
• Does the rule have at least one recipient — a typed email, the respondent, or a form field?
• Did the submission actually match the rule's conditions?
• If the only recipient is the respondent or a form field, did that response provide a valid email address? If not, that submission is skipped by design.
• Does the editor show an "Email permission is turned off" warning? Sending needs the "Send email as you" permission — click Allow email sending in the warning to grant it. See permissions you can decline.

If everything looks right, open your form's trigger list (Extensions → Apps Script → Triggers) and confirm an onFormSubmit trigger for Form Notifications is present.

I copied a form and notifications stopped

When you make a copy of a Google Form, Google copies your questions and your Form Notifications settings — but it does not carry over the behind-the-scenes trigger that sends emails on each submission. This is a Google Forms limitation with copies.

Fix: open Form Notifications once on the copied form. That re-creates the trigger. You only need to do this once per copy.

Notifications suddenly stopped on a busy form

You may have hit your Google account's daily sending limit (about 100 emails/day on personal Gmail, 1,500/day on Workspace) — notifications send from your own account and count against that limit. It resets after about 24 hours. See Sending & Delivery Limits.

Every recent submission shows "Send failed"

When the history shows a run of failed sends, the sender account (the editor shown as the sender — notifications go out from one account, even on forms with several editors) is usually the problem:

• The sender may have declined the "Send email as you" permission — sends fail until they grant it (how). The editor shows a warning when it detects this pattern.
• If you're a co-editor, Take over sending (in the warning) switches the sender to your account — new submissions then send from you.

The person who set up notifications left

Notifications are sent by one editor's account. If that person loses access to the form (leaves the organization, uninstalls the add-on), sending stops silently — responses keep arriving but nothing is emailed. The editor detects this and shows a "Notifications may have stopped sending" warning; click Take over sending to continue sending from your own account.

What still works after my trial ends?

Editing is locked and the editor shows an upgrade banner, but your ordinary notifications keep sending — nothing you set up breaks for respondents. Only rules that require approval pause (skipped submissions are visible in the history). Upgrading unlocks editing and resumes approvals for new submissions.

Emails are going to spam

• Set a reply-to address on the notification — a real reply address makes recipients and mail providers more likely to trust the message.
• On a managed Google Workspace domain, ask your admin to confirm the domain's email-security settings aren't filtering messages sent through the add-on.

The wrong Google account is shown

Account questions — including the wrong Google account appearing — are covered in our Common Questions.