Conditional Delivery

A single notification can hold several rules. Each rule has its own recipients and its own conditions — so you can email different people depending on what someone answered.

How rules are evaluated

On each submission, every rule in the notification is checked. A rule sends its email only if its conditions match. Rules are independent — more than one can fire for the same response.

A rule with no conditions sends on every submission.

Adding a condition

1. Open a rule and find the Conditions section
2. Click Add condition
3. Pick a question, an operator, and a value

Operators

• equals — the answer is exactly this value
• contains — the answer includes this text
• is any of — the answer matches one of several values
• is empty — the question was left blank

For multiple-choice, checkbox, and dropdown questions, conditions match against the selected option(s).

Combining conditions

With more than one condition, choose how they combine:

• All conditions (AND) — the rule fires only if every condition matches
• Any condition (OR) — the rule fires if at least one matches

Example

To email your facilities team only for urgent requests:

• Recipients: facilities@school.org
• Condition: Priority equals Urgent

Add a second rule — with different recipients and no conditions — if you also want every submission copied to a shared inbox.